Hello NurseWatch Family, Community and New Clients,
Welcome to NurseWatch Healthcare. I hope this finds you and your loved ones safe and in good health. Please take a couple of minutes to read our COVID-19 information announcement.
Our purpose at NurseWatch is to care for people and allow them to be their best. It is that simple, and it is the centre of everything we do. With the recent unsettling times, NurseWatch looks into the future and towards COVID-19 (coronavirus) management and recovery.
NurseWatch wants to help you experience the joy of our holistic health care with a stronger presence on safety and wellbeing. We have taken comprehensive measures to implement guidelines as directed by the Australian Government Department of Health Guidelines.
If you are a new client we respectfully request you to follow our 5 step process:
1. Download the COVid-19 App
The Australian Government has released an app to help in contact tracing people who may have been exposed to COVID-19. The COVIDSafe app helps find close contacts of COVID-19 cases by utilising your smartphone’s Bluetooth capabilities to determine whether you have been in close physical contact with someone who has tested positive to COVID-19. COVIDSafe is completely voluntary.
2. Read and understand the Public Health Order, ‘What you Must Do Under New Coronavirus Rules’, dated 6 July 2020: https://www.health.nsw.gov.au/Infectious/diseases/Documents/easy-read-pho-directions.pdf
3. If you feel unwell, please click on the symptom checker tool link below and follow the prompts:
4. The latest Australian Government Information: As socially responsible citizens, it is important that we keep abreast of the daily updates of each respective state. The link below provides current updates.
5. Referrals: All new clients require a referral from a registered medical practitioner being a general practitioner and/or medical specialist.
*Please note: Unfortunately, as of 18 December 2020 NurseWatch will not be accepting new clients from the Northern Beaches to Mosman Area, Sydney, due to the COVID-19 situation. We will regularly update our service capability as the situation improves.
NURSEWATCH HEALTHCARE RESOURCES
All resources supplied are available in different languages, however, are defaulted to English. Please follow prompts on website to preferred language
To assist you please refer to government links below:
• Older Persons COVID-19 Support Line Phone 1800 171 866 open 8.30 am - 6.00pm weekdays (AEST) free of charge. Supported by COTA, Dementia Australia, National Seniors Australia, OPAN and the Australian Government Department of Health https://www.facebook.com/opanaus/videos/704485933707079/
• General Information: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Advice for people who are at greater risk: risk: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Understanding COVID-19: https://www.youtube.com/watch?v=BtN-goy9VOY&feature=youtu.be
• Understanding the difference between a Pandemic, Epidemic-endemic and an Outbreak: https://intermountainhealthcare.org/blogs/topics/live-well/2020/04/whats-the-difference-between-a-pandemic-an-epidemic-endemic-and-an-outbreak/
• WHO (World Health Organisation) Information: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 & https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters
For our existing clients, your Health Concierge Clinician has been in touch to discuss your personalised healthcare journey through COVID-19, with NurseWatch practice of policy and procedure recommendations guided by the Australian Government.
As each of our client’s healthcare journey is individual, please find below information and resources.
Throughout the COVID-19 recovery phase and beyond, NurseWatch will continue to provide and manage your individual care needs, safety and wellbeing. Your holistic healthcare will continue to be provided through our premium services and LiveitUp® Model of Care.
If you require further information regarding our COVID-19 approach, please refer to Beyond Blue website and ’10 Ways to Look After Yourself’. An excellent resource.
• Beyond Blue Telephone: 1800 512 348
NURSEWATCH HEALTHCARE COMMUNITY:
For our LGBTI Community:
Positive Life NSW – Getting practical about COVID-19 and HIV:https://www.positivelife.org.au/latest-news/covid19-resources.html
• Or phone (02) 9206 2000 or 1800 063 060 for confidential counselling
ACON/naphwa/ashm/afao: Making sense of COVID-19 – LGBTIQ and HIV communities:https://www.acon.org.au/wp-content/uploads/2020/03/AFAO-NAPWHA-ASHM-Fact-Sheet-COVID-19-9-March-2020_ACON.pdf
For our Trans and gender diverse people:
TransHub – Australia’s first digital information/resource platform for trans and gender diverse people in NSW, their families, and health providers. Created by trans people, for trans people. This is their COVID-19 specific information: https://www.transhub.org.au/covid19
For our Cognitive Impairment Community:
Dementia Australia – Coronavirus – tips for people living with dementia: https://www.dementia.org.au/sites/default/files/helpsheets/DA_COVID19_Helpsheet_04_PLWD-v2.pdf
For our Community languages/CALD community:
Disability : Disability Information Helpline: 1800 643 787
Council for Intellectual Disability – Easy-read coronavirus information:https://cid.org.au/covid-19/
Australian Department of Health – information for family, carers and health workers supporting people with disability during the COVID-19 pandemic:https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/advice-for-people-at-risk-of-coronavirus-covid-19/coronavirus-covid-19-advice-for-people-with-disability
The Growing Space – COVID-19 hub: www.thegrowingspace.com.au/covid19/
For our Carers:
CarerHelp – COVID-19 information and resources for carers: factsheets and infographics with practical information, pointers, and resources. The resources discuss how to care for a person at home and hospital, as well as arranging funerals and managing grief. Pointers on using telehealth to consult with a health professional, and selecting trustworthy online information are also presented:https://www.carerhelp.com.au/tabid/6001/Default.aspx
For our Families:
Health Consumers NSW have developed a guide to support families when visiting their loved one.
Wear a mask if it is hard to maintain 1.5 metres of physical distance from others. Also wear a mask if you have symptoms and are seeking medical advice, or if you are in isolation in the same room as another person.
Video produced by the Australian Department of Health
Mask Wearing Fact Sheet:
Masks are increasingly being recommended within Australia as well as globally. In some areas they are now mandatory. But it is important to understand why many of us with trauma histories may be triggered when we are asked to wear a mask, or even when we see them. An excellent resource.
INFORMATION FOR SPECIFIC HEALTH CONDITIONS:
Cancer Council NSW – Cancer and COVID-19 hub:https://www.cancercouncil.com.au/get-support/covid-19/
Bowel Cancer Australia – COVID-19 & Bowel Cancer:https://www.bowelcanceraustralia.org/media-centre/covid-19-bowel-cancer
American Prostate Cancer Foundation: https://www.pcf.org/covid-19/
Kidney Health Australia – COVID-19 and dialysis, transplants etc:https://kidney.org.au/about-us/news/coronavirus-covid-19
COVID-19 Resources for Carers; Information for anyone caring for a person at end of life during COVID-19 pandemic – factsheets:https://www.carerhelp.com.au/tabid/6001/Default.aspx
Australian Heart Foundation – COVID-19 and heart disease, all you need to know:https://campaigns.heartfoundation.org.au/covid-19/
Australian Heart Research Institute – COVID-19 and heart health:www.hri.org.au/health/your-health/lifestyle/covid-19-and-heart-health
iCanQuit – COVID-19 and smoking FAQ:www.icanquit.com.au/reasons-to-quit/covid-19-and-tobacco-smoking-faq
IF YOU ARE THINKING OF REMOVING YOUR LOVED ONE FROM THEIR PRESENT HOME IN A RESIDENTIAL AGED CARE FACILITY
We are happy to assist. Although we highly recommend you listen to OPAN Older Person's Advocacy Network webinair before making your final decision in consultation with your loved one.
If you would like to review the slides, please click on the link below
We understand that COVID-19 has created uncertainty in aged care and that you may think it appropriate to take your loved one out of their aged care home. If you or someone you know needs assistance or is considering this, call OPAN on 1800 700 600.
NURSEWATCH HEALTHCARE CUSTOMER ENQUIRIES:
• NurseWatch Healthcare front, middle and back office staff are working in ways that support social distancing. https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-information-on-social-distancing.pdf. Due to the change in our working environment, we respectfully request that you are patient with your inquiries. If there is an emergency, please phone 000.
• NurseWatch Healthcare staff are working in ways to keep ourselves, colleagues, community, and clients safe. Our staff are 100% compliant with ISO 9001:2016 regulatory requirements.
If you have any questions, please do not hesitate to contact me on +61448 885 201.
On behalf of our NurseWatch Healthcare family thank you for your support.
Kate Spurway, CEO
YOU'RE ALWAYS WELCOME AT NURSEWATCH HEALTHCARE
Need to book more than once? Not a problem, you can add the same package multiple times.
Once you complete the booking form simply click add Multi Care and add as many packages as you require at different or sequential times.
It’s not every day that a boutique privately-owned business can say they have achieved Rainbow Tick Accreditation. Today, when thousands of revellers fill Sydney’s inner city Oxford Street to celebrate diversity and What Matters as part of the iconic Sydney Gay & Lesbian Mardi Gras, NurseWatch will also celebrate their endorsement by Quality Innovation Performance (QIP) on behalf of Rainbow Tick Victoria as an accredited LGBTI inclusive organisation.
One of only 39 other organisations in Australia, the second in Sydney and the only privately-owned company in NSW to have currently achieved this national benchmark of inclusive care, NurseWatch’s commitment to being an LGBTI inclusive organisation that offers consistently inclusive and quality care was commended by the independent assessors at QIP in their Accreditation Report on 25 February 2020.
“NurseWatch has undertaken a substantial amount of work to prepare for the Rainbow Tick Accreditation process. Systems and activities are well integrated. Staff and contractors demonstrated a good understanding of the specific issues and needs of the LGBTI community. Of note are the following strengths: The provision of a welcoming, safe and healthy workplace for all staff and contractors including acknowledging diversity, and activities and initiates to promote inclusion, the excellent suite of policies and procedures that have been developed with the safety and inclusion of the LGBTI community in mind, the organisation's commitment to keeping abreast of current trends in the field of LGBTI inclusive service provision, the organisation's ability to network and partner with relevant entities, the organisation's status as ACON Foundation Members of Pride In Health+Wellbeing.”
Celebratory message from Claire Allen, National Program Manager, Pride in Health + Wellbeing, ACON Pride Inclusion Programs
“Pride in Health +Wellbeing are extremely proud of Kate and NurseWatch in achieving Rainbow Tick accreditation. Despite being a smaller boutique health care organisation, NurseWatch became Foundation Members of Pride in Health + Wellbeing in 2017 and have leapt at every opportunity to become LGBT-inclusive in their care. Kate and her team are actively involved in promoting person-centred care that is fully inclusive of the LGBT community and Kate is an active member of the Pride in Health+Wellbeing Advisory Group. I am so pleased NurseWatch have taken advantage of the support provided to them through their membership in our program and that I could support Kate in the accreditation process. NurseWatch are the only privately owned member of Pride in Health + Wellbeing to achieve Rainbow Tick accreditation and join fellow foundation member, Uniting in setting the standard of inclusive care that all of our members can aspire to.”
Celebratory message from Jami Jones, Manager-Education & Engagement, Rainbow Health Victoria (formerly GLHV), Australian Research Centre in Sex, Health and Society, La Trobe University
“It takes more than a rainbow sticker to make LGBTIQ people feel safe. LGBTIQ people need services that promise we see you, we hear you, and we always seek to provide you with the best possible care.
Rainbow Tick is a world-first quality framework to help organisations become safe and inclusive for the LGBTIQ community. Organisations with the Rainbow Tick have worked hard to be safe and inclusive for our communities.”
A founder committed to inclusive and safe health care for all
Kate Spurway, Founder and CEO, NurseWatch has always believed in and practised quality health care for every member of the community. With her many friends in the LGBTI community, Kate is a natural ally and wanted to ensure NurseWatch offered a safe and inclusive wellness and care service that was tailored to the needs of older LGBTI clients. She has processes in place to ensure every member of the NurseWatch team is trained in inclusive care practices and shares her values of respect, kindness, compassion and inclusive quality care.
Why the Rainbow Tick?
“I chose to embark on the process of getting the Rainbow Tick as it was imperative for NurseWatch to ensure from the get go that we have a proven culture of inclusion and that we embrace diversity.”
What does the Rainbow Tick mean to you as the founder of NurseWatch?
“We have the systems and processes in place to provide inclusive service delivery, and that we are responsive and understanding of the needs of everyone we come in contact with.”
What does the Rainbow Tick mean to NurseWatch?
“We have been independently assessed and formally accredited and that we are committed to inclusive practice and service delivery.”
Why do you think inclusion is important?
“Inclusion is crucial to growing and sustaining NurseWatch, all businesses and our workforce. It creates happier employees who will offer the best level of care possible. When everyone feels included, morale goes up and output increases. Diversity is nothing without an inclusive workplace culture and we celebrate and recognise the uniqueness of every one of our team, colleagues and clients every day.”
About the Rainbow Tick
The Rainbow Tick consists of six standards (Organisational Capability, Workforce Development, Consumer participation, A welcoming and accessible organisation, Disclosure and documentation and Culturally safe and acceptable services) against which services can be formally accredited to demonstrate LGBTI inclusive practice and service delivery.
Get in contact
NurseWatch offer premium quality wellness and personalised care services in the home and in the office for all members of our wonderfully diverse community. Inclusive care is at the heart of every area of our business.
To access our LGBTIQ+ Concierge Service and book a complimentary Health Assessment with a tailored Health Care Plan, book here.
To explore the type of tailored Wellness and Care Program we can offer yourself, your employees or your loved ones, so that you can all live your best life at any stage of your health journey, contact Kate Spurway directly on 0417 276 572 or email firstname.lastname@example.org.
If you’d like Kate Spurway to present at one of your events on inclusive care, email email@example.com.
To stay in touch with the latest insights from Kate Spurway and NurseWatch, feel free to connect with Kate Spurway on LinkedIn here, follow NurseWatch on Facebook here or follow NurseWatch on Instagram here.
To understand more about the importance of Rainbow Tick accreditation as a benchmark for inclusive care & business, visit their website here.
To enquire about joining us as a member of Pride in Health + Wellbeing, visit their website here or contact Claire Allen directly on 0419 583 034, via LinkedIn here or email firstname.lastname@example.org. You can view our Foundation Member profile here.
You’re always welcome at www.nursewatch.com.au