Hello NurseWatch Family, Community and New Clients,
Welcome to NurseWatch Healthcare. I hope this finds you and your loved ones safe and in good health. Please take a couple of minutes to read our COVID-19 information announcement.
Our purpose at NurseWatch is to care for people and allow them to be their best. It is that simple, and it is the centre of everything we do. With the recent unsettling times, NurseWatch looks into the future and towards COVID-19 (coronavirus) management and recovery.
NurseWatch wants to help you experience the joy of our holistic health care with a stronger presence on safety and wellbeing. We have taken comprehensive measures to implement guidelines as directed by the Australian Government Department of Health Guidelines.
If you are a new client we respectfully request you to follow our 5 step process:
1. Download the COVid-19 App
The Australian Government has released an app to help in contact tracing people who may have been exposed to COVID-19. The COVIDSafe app helps find close contacts of COVID-19 cases by utilising your smartphone’s Bluetooth capabilities to determine whether you have been in close physical contact with someone who has tested positive to COVID-19. COVIDSafe is completely voluntary.
2. Read and understand the Public Health Order, ‘What you Must Do Under New Coronavirus Rules’, dated 6 July 2020: https://www.health.nsw.gov.au/Infectious/diseases/Documents/easy-read-pho-directions.pdf
3. If you feel unwell, please click on the symptom checker tool link below and follow the prompts:
4. The latest Australian Government Information: As socially responsible citizens, it is important that we keep abreast of the daily updates of each respective state. The link below provides current updates.
5. Referrals: All new clients require a referral from a registered medical practitioner being a general practitioner and/or medical specialist.
*Please note: Unfortunately, as of 24 July 2020 NurseWatch is not be accepting new clients in Victorian, Australia, and Hong Kong due to the COVID-19 situation. We will regularly update our service capability as the situation improves.
NURSEWATCH HEALTHCARE RESOURCES
All resources supplied are available in different languages, however, are defaulted to English. Please follow prompts on website to preferred language
To assist you please refer to government links below:
• Older Persons COVID-19 Support Line Phone 1800 171 866 open 8.30 am - 6.00pm weekdays (AEST) free of charge. Supported by COTA, Dementia Australia, National Seniors Australia, OPAN and the Australian Government Department of Health https://www.facebook.com/opanaus/videos/704485933707079/
• General Information: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Advice for people who are at greater risk: risk: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Understanding COVID-19: https://www.youtube.com/watch?v=BtN-goy9VOY&feature=youtu.be
• Understanding the difference between a Pandemic, Epidemic-endemic and an Outbreak: https://intermountainhealthcare.org/blogs/topics/live-well/2020/04/whats-the-difference-between-a-pandemic-an-epidemic-endemic-and-an-outbreak/
• WHO (World Health Organisation) Information: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 & https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters
For our existing clients, your Health Concierge Clinician has been in touch to discuss your personalised healthcare journey through COVID-19, with NurseWatch practice of policy and procedure recommendations guided by the Australian Government.
As each of our client’s healthcare journey is individual, please find below information and resources.
Throughout the COVID-19 recovery phase and beyond, NurseWatch will continue to provide and manage your individual care needs, safety and wellbeing. Your holistic healthcare will continue to be provided through our premium services and LiveitUp® Model of Care.
If you require further information regarding our COVID-19 approach, please refer to Beyond Blue website and ’10 Ways to Look After Yourself’. An excellent resource.
• Beyond Blue Telephone: 1800 512 348
NURSEWATCH HEALTHCARE COMMUNITY:
For our LGBTI Community:
Positive Life NSW – Getting practical about COVID-19 and HIV:https://www.positivelife.org.au/latest-news/covid19-resources.html
• Or phone (02) 9206 2000 or 1800 063 060 for confidential counselling
ACON/naphwa/ashm/afao: Making sense of COVID-19 – LGBTIQ and HIV communities:https://www.acon.org.au/wp-content/uploads/2020/03/AFAO-NAPWHA-ASHM-Fact-Sheet-COVID-19-9-March-2020_ACON.pdf
For our Trans and gender diverse people:
TransHub – Australia’s first digital information/resource platform for trans and gender diverse people in NSW, their families, and health providers. Created by trans people, for trans people. This is their COVID-19 specific information: https://www.transhub.org.au/covid19
For our Cognitive Impairment Community:
Dementia Australia – Coronavirus – tips for people living with dementia: https://www.dementia.org.au/sites/default/files/helpsheets/DA_COVID19_Helpsheet_04_PLWD-v2.pdf
For our Community languages/CALD community:
Disability : Disability Information Helpline: 1800 643 787
Council for Intellectual Disability – Easy-read coronavirus information:https://cid.org.au/covid-19/
Australian Department of Health – information for family, carers and health workers supporting people with disability during the COVID-19 pandemic:https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/advice-for-people-at-risk-of-coronavirus-covid-19/coronavirus-covid-19-advice-for-people-with-disability
The Growing Space – COVID-19 hub: www.thegrowingspace.com.au/covid19/
For our Carers:
CarerHelp – COVID-19 information and resources for carers: factsheets and infographics with practical information, pointers, and resources. The resources discuss how to care for a person at home and hospital, as well as arranging funerals and managing grief. Pointers on using telehealth to consult with a health professional, and selecting trustworthy online information are also presented:https://www.carerhelp.com.au/tabid/6001/Default.aspx
For our Families:
Health Consumers NSW have developed a guide to support families when visiting their loved one.
Wear a mask if it is hard to maintain 1.5 metres of physical distance from others. Also wear a mask if you have symptoms and are seeking medical advice, or if you are in isolation in the same room as another person.
Video produced by the Australian Department of Health
Mask Wearing Fact Sheet:
Masks are increasingly being recommended within Australia as well as globally. In some areas they are now mandatory. But it is important to understand why many of us with trauma histories may be triggered when we are asked to wear a mask, or even when we see them. An excellent resource.
INFORMATION FOR SPECIFIC HEALTH CONDITIONS:
Cancer Council NSW – Cancer and COVID-19 hub:https://www.cancercouncil.com.au/get-support/covid-19/
Bowel Cancer Australia – COVID-19 & Bowel Cancer:https://www.bowelcanceraustralia.org/media-centre/covid-19-bowel-cancer
American Prostate Cancer Foundation: https://www.pcf.org/covid-19/
Kidney Health Australia – COVID-19 and dialysis, transplants etc:https://kidney.org.au/about-us/news/coronavirus-covid-19
COVID-19 Resources for Carers; Information for anyone caring for a person at end of life during COVID-19 pandemic – factsheets:https://www.carerhelp.com.au/tabid/6001/Default.aspx
Australian Heart Foundation – COVID-19 and heart disease, all you need to know:https://campaigns.heartfoundation.org.au/covid-19/
Australian Heart Research Institute – COVID-19 and heart health:www.hri.org.au/health/your-health/lifestyle/covid-19-and-heart-health
iCanQuit – COVID-19 and smoking FAQ:www.icanquit.com.au/reasons-to-quit/covid-19-and-tobacco-smoking-faq
IF YOU ARE THINKING OF REMOVING YOUR LOVED ONE FROM THEIR PRESENT HOME IN A RESIDENTIAL AGED CARE FACILITY
We are happy to assist. Although we highly recommend you listen to OPAN Older Person's Advocacy Network webinair before making your final decision in consultation with your loved one.
If you would like to review the slides, please click on the link below
We understand that COVID-19 has created uncertainty in aged care and that you may think it appropriate to take your loved one out of their aged care home. If you or someone you know needs assistance or is considering this, call OPAN on 1800 700 600.
NURSEWATCH HEALTHCARE CUSTOMER ENQUIRIES:
• NurseWatch Healthcare front, middle and back office staff are working in ways that support social distancing. https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-information-on-social-distancing.pdf. Due to the change in our working environment, we respectfully request that you are patient with your inquiries. If there is an emergency, please phone 000.
• NurseWatch Healthcare staff are working in ways to keep ourselves, colleagues, community, and clients safe. Our staff are 100% compliant with ISO 9001:2016 regulatory requirements.
If you have any questions, please do not hesitate to contact me on +61448 885 201.
On behalf of our NurseWatch Healthcare family thank you for your support.
Kate Spurway, CEO
YOU'RE ALWAYS WELCOME AT NURSEWATCH HEALTHCARE
Need to book more than once? Not a problem, you can add the same package multiple times.
Once you complete the booking form simply click add Multi Care and add as many packages as you require at different or sequential times.
You must read these terms and conditions of use before using this site. Use of this site indicates your acceptance of these terms and conditions.
1 Limited Licence.
1.1 Nursewatch Pty Ltd (ACN 617 666 707) (together we, us, our etc) (the Company) grants to you a limited licence to display on your computer, print, download and use the underlying HTML, text, hyperlinks and other content that is made available to you on this site, for non-commercial, personal, or educational purposes.
2.1 Our Privacy Statement sets out the way in which we can use any personal information we collect and/or you provide and your rights under privacy laws.
3.1 To the extent permitted by law, the entire content of this site is provided “as is” without any express or implied warranty or condition of any kind.
3.2 Where the liability of the Company for a breach of warranty implied by law cannot be excluded, the liability is limited, to the maximum extent allowed by the law, at the option of the Company, to the resupply of the services or the payment of the cost of having the services resupplied.
3.3 The Company does not warrant that use of the site will be uninterrupted, error or virus free.
3.4 The Company does not warrant that this website and email messages sent to and from the Company using this website will remain free from unauthorised access, corruption, interception, tampering, hacking or viruses.
3.5 The Company does not warrant anything about the accuracy, completeness or suitability for a particular purpose of the underlying HTML, text, registration facilities, hyperlinks and other content of the site. The user must rely on its own judgment in respect of any content on this site.
3.6 The Company may change any of the information found at this site at any time without notice.
3.7 The Company makes no commitment to update the information found at this site.
3.8 The Company, its directors, employees or agents are not liable for any loss or damage including without limitation, losses or damages for loss of profits, business interruption, loss of information, indirect, special, punitive or consequential losses or damages arising out of the use or inability to use the material or information available on this site, even if the Company has been advised of such damages.
4 Intellectual Property Notice.
4.1 Copyright in this site is either owned by or licensed to the Company. No part of any material may be reproduced or provided to the public, in any form or by any means, without written permission from the Company.
5.1 Unless otherwise specified, the Company does not endorse, sponsor or approve or have any affiliation with any third party products or services which may be linked from or to this site.
6.1 These terms are governed by the law of New South Wales, Australia.
6.2 Our failure to act with respect to a breach of these terms and conditions by you or others does not waive our right to act on subsequent breaches.
NurseWatch Pty Ltd has a strong commitment to providing excellent service to its clients and visitors of this website including respecting concerns about privacy and in particular complying with the requirements of the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles.
We understand that you may have questions about how we collect and use personal information. In this regard, our Privacy Statement explains how we comply with our obligations under the Privacy Act.
The Privacy Statement covers:
- why collection of your personal information is required;
- the types of personal information collected, and how it is collected;
- how your personal information is used and stored and protected;
- to whom it could be disclosed;
- your rights with respect to access and correction of your personal information.
Our Privacy Statement is available upon request and is provided during completion of the Pre-Assessment form via our website.
1.1 In these Terms:
“Address” means the address at which the Services are to be delivered as specified in the Pre-Assessment Form.
“Australian Consumer Law” and “ACL” means Schedule 2 of the Competition and Consumer Act 2010.
"$A", "Dollar" and "$" mean Australian Dollars.
“Client” means the person to whom the Services are to be delivered as stated in the Pre-Assessment Form.
“Company” means Nurse Watch Pty Ltd ACN 617 666 707 and includes its successors or assigns.
“Contract” means the agreement between the Company and the Client for the provision of Services in accordance with the Terms.
"Day" means a calendar day.
"Effective Date" means the date of the duly completed and submitted Pre-Assessment Form or such other day as notified by Company.
"Information" means information supplied by or on behalf of the Client to Company to assist in the performance of this Contract including medical history, prescriptions and other relevant information.
“Nominated Personnel” means the person(s) nominated by the Client in the Pre-Assessment Form who is to provide the Services to the Client.
“Pre-Assessment Form" means the form detailing the selected Services completed on the Company website by the Client (or their representative) to which these Terms are deemed to be annexed.
“Security” means direct debit authority or credit card authorisation or such other security acceptable to Company.
“Services” means the services specified in the Pre-Assessment Form to be provided by the Company to the Client.
"Service Fee" means the price for the Services specified in the Pre-Assessment Form.
“Special Conditions” means the special conditions, if any, included in the Pre-Assessment Form.
"Terms" means these Engagement Terms together with the Pre-Assessment Form and any Information and any variations to the same.
2. CONTRACT AND ACCEPTANCE
2.1 The Client shall be deemed to have accepted these Terms at the time of acceptance of the same following completion and submission of the Pre-Assessment Form on Company’s website.
2.2 The Contract constitutes the entire agreement between the parties in relation to the Services and no variation or amendment of these Terms shall be effective unless expressly agreed in writing by the parties.
2.3 Company shall provide the Services to the Client for the Service Fee in accordance with these Terms.
2.4 The Contact shall enter into force on the Effective Date.
3.1 Company may, before it commences any work, require the Client to provide Security to secure the Client’s obligations under these Terms.
3.2 Until such Security is provided Company shall be under no obligation to provide Services.
3.3 Company shall have recourse to the Security if it remains unpaid after the time for payment where at least 5 days have elapsed since it notified the Client of an intention to have recourse.
4. SERVICE FEE
4.1 Company shall invoice the Client for the Service Fee in advance or at such times as stated in the Pre-Assessment Form, or where not so stated, from time to time as Company in its sole discretion considers appropriate. Payment for Services shall be effected by way of credit or debit card unless Company agrees to accept other forms of payment.
4.2 If any goods and services tax (GST) is payable for the supply of Services under these Terms, the Service Fee will be increased in accordance with the GST payable. If GST is payable, Company will provide the Client with a tax invoice or a document adequate to entitle the Client to claim an input tax credit.
4.3 All invoices shall be due and payable within 7 days of the date of the invoice.
4.4 All payments to be made by the Client shall be made without set off or counterclaim and shall be free and clear of and without deduction.
4.5 Without prejudice to any other right of Company, Company shall have the right to charge interest at its discretion computed on a daily basis at the rate of Commonwealth Bank’s Calculated Cash Rate plus 2% per annum on any overdue amount from the date on which payment was due or such later date as Company determines to that on which it was made (whether before or after judgment). The Client shall reimburse Company for all costs and expenses (including legal costs on an indemnity basis) incurred in the collection of any overdue amount. The Client acknowledges and agrees that such charges are a reasonable estimate of the likely damage to be suffered by Company for overdue payment.
4.6 If the Service Fee or any instalment of it is not paid by the due date for payment, Company may suspend all further deliveries of the Services to the Client until payment is made in full on all outstanding invoices.
5. HEALTH INSURANCE
5.1 Clients have responsibility to ensure that they contact their health fund to determine their level of cover and whether their policy will cover any of the costs associated with the Services.
6. OTHER EXPENSES
6.1 Other health professionals or providers may be involved in providing part of the Client’s Services and in this case the Client understands that the Service Fee does not include such fees or charges unless specifically stated otherwise.
7. PERFORMANCE OF SERVICES
7.1 Company shall use reasonable endeavours to provide the Services on the dates and at the times specified in the Pre-Assessment Form. Time shall not be of the essence in relation to the provision of the Services.
7.2 Company shall use reasonable endeavours to ensure that the Services are performed by the Nominated Personnel. Company does not guarantee that Services will be provided by the Nominated Personnel. If Company discovers that Services cannot be performed by the Nominated Personnel, Company reserves the right to use other suitably qualified personnel to provide the Services.
7.3 Company shall be entitled to subcontract any part of the Services to a third party provided that Company shall remain liable to the Client for the performance of any subcontracted Services. Subcontracted personnel may include allied health providers including physiotherapists, registered nurses or other service providers.
7.4 If these Terms provide for instalments, each instalment of the Services shall be deemed to be the subject of a separate Contract and no default or failure by Company in respect of any one or more instalments of the Services shall affect these Terms in respect of the Services previously delivered or undelivered Services.
7.5 The Client shall not be entitled to reject any delivery or any Services or any instalment of the Services unless it establishes that Company has failed substantially to meet all of its obligations in respect of those Services.
8. CANCELLATION OF SERVICES AND CANCELLATION FEES
8.1 Company reserves the right to charge a cancellation fee if the Client cancels a Service or part of the Service. In the event a Service is cancelled due to no fault on the part of Company, Company is entitled to charge the Client for all out of pocket costs and expenses incurred in relation to the cancellation of a Service including fees and charges charged to Company by third party service providers or subcontractors plus an administrative fee equal to 10% of the Service Fee. If a Service is cancelled within 24 hours of the booked service time, Company is entitled to charge 100% of the Service Fee plus an administration fee equal to 10% of the relevant Service Fee.
9.1 If you are procuring the Services for a person other than yourself, you warrant that you are duly authorised to procure the Service for such person.
9.2 Company may request written evidence of such authority and you must promptly provide the same to the satisfaction of Company. If you do not, Company reserves the right to terminate the Services.
10. WARRANTIES AND LIMIT OF LIABILITY
10.1 If this Contract is for a “consumer transaction” for the purpose of the Australian Consumer Law, the Client has the benefit of statutory “consumer guarantees” pursuant to the ACL. Nothing in this Contract affects such guarantees.
10.2 Company warrants that services supplied under these Terms shall be performed with due care and skill and fit for purpose, if specified in these Terms.
10.3 To the maximum extent permitted by law all other express and implied terms, liabilities, representations, conditions and warranties are hereby expressly negatived and excluded.
10.4 Subject to the ACL, the liability of Company to the Client is in relation to services limited to either:
(a) the supplying of the services again; or
(b) the payment of the cost of having the services supplied again.
10.5 Subject to all rights and remedies which are provided pursuant to legislation and which by law cannot be excluded by agreements between the Parties, the amount Company may be obliged to pay to the Client for breach (or series of breaches) of Company’s obligations under this Contract shall not exceed an amount equal to the Service Fee.
10.6 Notwithstanding any other clause of this Contract and subject to the ACL, Company shall not be liable to the Client under these Terms, in tort, in contract, in equity, by operation of statute or otherwise for any kind of indirect or consequential loss; loss of opportunity; loss of revenue; loss of profit or anticipated profit; loss of contracts; loss of goodwill; loss arising from business interruption; or liability arising out of or in connection with pollution or contamination, arising out of or in connection with this Contract, or the work conducted under it, incurred or suffered by a party, or any other person.
10.7 The Parties agree that, to the extent permitted by law, the remedies of the Client under this clause are the only remedies of the Client and are to the exclusion of all other remedies under these Terms, in tort, in contract, in equity, by operation of statute or otherwise.
10.8 Company’s obligations under this Contract shall be reduced to the extent the Client’s acts or omissions have contributed to any losses, including provision of ambiguous, erroneous, defective or incomplete Information.
11. RISKY ACTIVITY
11.1 In this clause, Risky Activity means:
(c) any behaviour contrary to, or inconsistent with, the instructions or recommendations of the Company;
(d) using any equipment, treatment or medication contrary to, or inconsistent with, any instructions or recommendation of the manufacturer or a medical professional;
(e) refusing any treatment or medication.
11.2 The Client is permitted to engage in Risky Activity after signing a “Risk Release Deed”. A Client choosing to engage in Risky Activity is taken to agree with the provisions of this clause 11.
11.3 Company disclaims any and all liability arising in connection with the Client’s Risky Behaviour. All Risky Behaviour is taken solely at Client’s sole risk and against the Company’s recommendation.
11.4 Client agrees that it will have no claim or right of action whatsoever against the Company in relation to the Client’s Risky Behaviour. To the extent that such claim exists, the Client hereby irrevocably waives such claim, and releases and forever discharges the Company from any and all liability, claim or loss in respect of such claim.
11.5 Client irrevocably agrees to indemnify and keep indemnified the Company against any loss, claims or liability howsoever arising in connection with the Client’s Risky Behaviour.
12. FORCE MAJEURE
12.1 Notwithstanding any other provision of these Terms Company shall not be liable for any:
(b) damage generated by delays; or
(c) inability to perform any of its duties or obligations under these Terms;
(d) directly or indirectly resulting from or due to or as a consequence of acts of God, strikes or other labour disturbances or disputes, factory shutdowns, prolonged failure of any energy or fuel supply, accidents, or any cause of delay whatsoever, whether or not of a kind previously specified in this clause or of a different kind reasonably beyond the control of Company whether or not its occurrence could be foreseen at the Effective Date.
12.2 Company shall notify the Client of any such occurrence as soon as possible after the occurrence comes to its notice. Company shall also notify the Client after the occurrence has ceased or been overcome, and shall provide a statement of:
(a) the reasons why these occurrences were beyond the reasonable control of Company;
(b) the effect of these occurrences on Company's performance of its obligations under these Terms; and
(c) the period of delay and extension of time required as a result.
13. ACCESS TO AND CONDITION OF ADDRESS
13.1 The Client shall ensure that Company’s employees, agents or subcontractors are given reasonable access to the Address. In the event access conditions on the date of commencement of the Services are different to those which Company could have reasonably anticipated as at the date of the Pre-Assessment Form or did anticipate at the time of any prior inspection (if carried out), Company may delay performance of these Terms until such time as reasonable access is available to Company.
13.2 If access to and/ or the conditions at the Address is materially different to that which Company could have reasonably anticipated as at the date of the Pre-Assessment Form or did anticipate at the time of any pre-Pre-Assessment Form inspection (if carried out), Company shall be entitled to adjust the Service Fee.
14. HEALTH AND SAFETY RISKS
14.1 The Client warrants that it has advised, and shall at all times keep advised, Company of any conditions which are known or which ought reasonably be known to the Client, to exist at the Address which may pose a risk to the health and safety of Company’s employees, agents or subcontractors.
15. PRIVACY STATEMENT
15.1 By accepting these Terms the Client accepts Company’s Privacy Statement and warrants that it has read and understood the Privacy Statement.
16.1 Without prejudice to any accrued rights or liabilities, Company may terminate these Terms if the Client if:
(a) if the Client fails to pay Company invoices for Services by the due date for payment of those invoices; or
(b) in the opinion of Company in its sole discretion, an unacceptable work, health and safety incident has occurred or exists.
17.1 Company may assign or novate all or any of its rights, obligations or interests under these Terms without the prior written consent of the other party.
18.1 This Contract is governed by the laws of the state of New South Wales.