Hello NurseWatch Family, Community and New Clients,
Welcome to NurseWatch Healthcare. I hope this finds you and your loved ones safe and in good health. Please take a couple of minutes to read our COVID-19 information announcement.
Our purpose at NurseWatch is to care for people and allow them to be their best. It is that simple, and it is the centre of everything we do. With the recent unsettling times, NurseWatch looks into the future and towards COVID-19 (coronavirus) management and recovery.
NurseWatch wants to help you experience the joy of our holistic health care with a stronger presence on safety and wellbeing. We have taken comprehensive measures to implement guidelines as directed by the Australian Government Department of Health Guidelines.
If you are a new client we respectfully request you to follow our 5 step process:
1. Download the COVid-19 App
The Australian Government has released an app to help in contact tracing people who may have been exposed to COVID-19. The COVIDSafe app helps find close contacts of COVID-19 cases by utilising your smartphone’s Bluetooth capabilities to determine whether you have been in close physical contact with someone who has tested positive to COVID-19. COVIDSafe is completely voluntary.
2. Read and understand the Public Health Order, ‘What you Must Do Under New Coronavirus Rules’, dated 6 July 2020: https://www.health.nsw.gov.au/Infectious/diseases/Documents/easy-read-pho-directions.pdf
3. If you feel unwell, please click on the symptom checker tool link below and follow the prompts:
4. The latest Australian Government Information: As socially responsible citizens, it is important that we keep abreast of the daily updates of each respective state. The link below provides current updates.
5. Welcoming New Clients to join the NurseWatch Community.
Please contact our office on 02-9331 3344 to book a health consultation with one of our Health Concierge Clinicians.
NURSEWATCH HEALTHCARE RESOURCES
All resources supplied are available in different languages, however, are defaulted to English. Please follow prompts on website to preferred language
To assist you please refer to government links below:
• Older Persons COVID-19 Support Line Phone 1800 171 866 open 8.30 am - 6.00pm weekdays (AEST) free of charge. Supported by COTA, Dementia Australia, National Seniors Australia, OPAN and the Australian Government Department of Health https://www.facebook.com/opanaus/videos/704485933707079/
• General Information: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Advice for people who are at greater risk: risk: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Understanding COVID-19: https://www.youtube.com/watch?v=BtN-goy9VOY&feature=youtu.be
• Understanding the difference between a Pandemic, Epidemic-endemic and an Outbreak: https://intermountainhealthcare.org/blogs/topics/live-well/2020/04/whats-the-difference-between-a-pandemic-an-epidemic-endemic-and-an-outbreak/
• WHO (World Health Organisation) Information: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 & https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters
For our existing clients, your Health Concierge Clinician has been in touch to discuss your personalised healthcare journey through COVID-19, with NurseWatch practice of policy and procedure recommendations guided by the Australian Government.
As each of our client’s healthcare journey is individual, please find below information and resources.
Throughout the COVID-19 recovery phase and beyond, NurseWatch will continue to provide and manage your individual care needs, safety and wellbeing. Your holistic healthcare will continue to be provided through our premium services and LiveitUp® Model of Care.
If you require further information regarding our COVID-19 approach, please refer to Beyond Blue website and ’10 Ways to Look After Yourself’. An excellent resource.
• Beyond Blue Telephone: 1800 512 348
NURSEWATCH HEALTHCARE COMMUNITY:
For our LGBTI Community:
Positive Life NSW – Getting practical about COVID-19 and HIV:https://www.positivelife.org.au/latest-news/covid19-resources.html
• Or phone (02) 9206 2000 or 1800 063 060 for confidential counselling
ACON/naphwa/ashm/afao: Making sense of COVID-19 – LGBTIQ and HIV communities:https://www.acon.org.au/wp-content/uploads/2020/03/AFAO-NAPWHA-ASHM-Fact-Sheet-COVID-19-9-March-2020_ACON.pdf
For our Trans and gender diverse people:
TransHub – Australia’s first digital information/resource platform for trans and gender diverse people in NSW, their families, and health providers. Created by trans people, for trans people. This is their COVID-19 specific information: https://www.transhub.org.au/covid19
For our Cognitive Impairment Community:
Dementia Australia – Coronavirus – tips for people living with dementia: https://www.dementia.org.au/sites/default/files/helpsheets/DA_COVID19_Helpsheet_04_PLWD-v2.pdf
For our Community languages/CALD community:
Disability : Disability Information Helpline: 1800 643 787
Council for Intellectual Disability – Easy-read coronavirus information:https://cid.org.au/covid-19/
Australian Department of Health – information for family, carers and health workers supporting people with disability during the COVID-19 pandemic:https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/advice-for-people-at-risk-of-coronavirus-covid-19/coronavirus-covid-19-advice-for-people-with-disability
The Growing Space – COVID-19 hub: www.thegrowingspace.com.au/covid19/
For our Carers:
CarerHelp – COVID-19 information and resources for carers: factsheets and infographics with practical information, pointers, and resources. The resources discuss how to care for a person at home and hospital, as well as arranging funerals and managing grief. Pointers on using telehealth to consult with a health professional, and selecting trustworthy online information are also presented:https://www.carerhelp.com.au/tabid/6001/Default.aspx
For our Families:
Health Consumers NSW have developed a guide to support families when visiting their loved one.
Wear a mask if it is hard to maintain 1.5 metres of physical distance from others. Also wear a mask if you have symptoms and are seeking medical advice, or if you are in isolation in the same room as another person.
Video produced by the Australian Department of Health
Mask Wearing Fact Sheet:
Masks are increasingly being recommended within Australia as well as globally. In some areas they are now mandatory. But it is important to understand why many of us with trauma histories may be triggered when we are asked to wear a mask, or even when we see them. An excellent resource.
INFORMATION FOR SPECIFIC HEALTH CONDITIONS:
Cancer Council NSW – Cancer and COVID-19 hub:https://www.cancercouncil.com.au/get-support/covid-19/
Bowel Cancer Australia – COVID-19 & Bowel Cancer:https://www.bowelcanceraustralia.org/media-centre/covid-19-bowel-cancer
American Prostate Cancer Foundation: https://www.pcf.org/covid-19/
Kidney Health Australia – COVID-19 and dialysis, transplants etc:https://kidney.org.au/about-us/news/coronavirus-covid-19
COVID-19 Resources for Carers; Information for anyone caring for a person at end of life during COVID-19 pandemic – factsheets:https://www.carerhelp.com.au/tabid/6001/Default.aspx
Australian Heart Foundation – COVID-19 and heart disease, all you need to know:https://campaigns.heartfoundation.org.au/covid-19/
Australian Heart Research Institute – COVID-19 and heart health:www.hri.org.au/health/your-health/lifestyle/covid-19-and-heart-health
iCanQuit – COVID-19 and smoking FAQ:www.icanquit.com.au/reasons-to-quit/covid-19-and-tobacco-smoking-faq
IF YOU ARE THINKING OF REMOVING YOUR LOVED ONE FROM THEIR PRESENT HOME IN A RESIDENTIAL AGED CARE FACILITY
We are happy to assist. Although we highly recommend you listen to OPAN Older Person's Advocacy Network webinair before making your final decision in consultation with your loved one.
If you would like to review the slides, please click on the link below
We understand that COVID-19 has created uncertainty in aged care and that you may think it appropriate to take your loved one out of their aged care home. If you or someone you know needs assistance or is considering this, call OPAN on 1800 700 600.
NURSEWATCH HEALTHCARE CUSTOMER ENQUIRIES:
• NurseWatch Healthcare front, middle and back office staff are working in ways that support social distancing. https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-information-on-social-distancing.pdf. Due to the change in our working environment, we respectfully request that you are patient with your inquiries. If there is an emergency, please phone 000.
• NurseWatch Healthcare staff are working in ways to keep ourselves, colleagues, community, and clients safe. Our staff are 100% compliant with ISO 9001:2016 regulatory requirements.
If you have any questions, please do not hesitate to contact me on +61448 885 201.
On behalf of our NurseWatch Healthcare family thank you for your support.
Kate Spurway, CEO
YOU'RE ALWAYS WELCOME AT NURSEWATCH HEALTHCARE
Need to book more than once? Not a problem, you can add the same package multiple times.
Once you complete the booking form simply click add Multi Care and add as many packages as you require at different or sequential times.
The number of Australians receiving home care packages is growing at a record annual growth rate of 29 per cent as reported in the Home Care Packages Data Report (1st Quarter 2018-19, and there are currently at least 69,000 older Australians waiting for their approved level home care package. At a time where a high number of people are without services, a new aged-care-at-home company called NurseWatch, brings a much-needed new model to this booming industry.
As reported constantly over the past few years, this industry is expanding and will continue to do so over the next 30 years. The percentage of Australians over 65 will reach 25 per cent by 2050 and aged care is expected to be the fastest growing spending item (after the National Disability Insurance Scheme) this year, growing at over 7 per cent per annum.
Combine this with the fact the proportion of younger Australians is declining and it’s easy to see why aged care is booming. People are living longer due to advances in medical technology in developed countries and their needs are changing. The baby boomer generation has always been driven by high expectations around lifestyle, relationships, physical appearance, technology and wellness. They’ve done everything else differently so it’s understandable they’ll do old age differently to previous generations.
Government initiative to move 80% of aged care into the home by 2050
Ms Spurway says the NurseWatch model is in tune with the Australian government’s recent initiative to move 80 per cent of aged care into the home by 2050. “We are set up to help people access quality care so they can age gracefully and comfortably within their own home,” she adds.
The boomers are forcing society to rethink what it means to grow old and as the founder and CEO of the company, Kate Spurway, explains this is why she has set up NurseWatch as she has: “We understand the current mindset of ageing people. The NurseWatch model is focused around affordable, premium care in the home because people want to stay in their own homes for longer.”
“The majority of staff at NurseWatch are registered or enrolled nurses so they can provide premium medical care but at the same time, they can provide enjoyable social experiences such as yoga and massage for their clients. We work when our clients need us, around the clock,” she adds.
Ms Spurway says the NurseWatch system operates in small blocks of time and in extended periods, so care becomes more affordable than conventional services, keeping the focus on quality over quantity. This model provides regular wellness sessions, and these can all be booked by using an online booking process on the NurseWatch website, so by using this service people can access instant, unlimited access to quality care in the home, around the clock.
Ms Spurway says the staff at NurseWatch form close ongoing relationships with clients, giving them the opportunity to monitor their client’s health and general wellbeing over the course of the relationship: “We aim to initiate the care process earlier on so our clients continue to feel well and we can work on preventing future health and mobility problems,” she adds.
A strong need for a coherent fee-for-service care service
The need for a service such as NurseWatch is providing has been steadily arising in Australia. Government figures show there are now more than 69,000 older Australians waiting for their approved level package home care package and they are currently without an interim package (as at 30 September 2018.)
As Safdar Ali reports for Aged Care Insite on January 24th 2019, outlining the need for a fee-for-service such as NurseWatch in his article: The long wait: assisted living model can fill the service gap:
Outside of government provided home support and care packages, piecemeal assistance services are often provided by the operators of seniors’ living communities. However, coherent, tiered, fee-for-service support and care that addresses the spectrum of care and support needs are not commonly available in these communities…Many people are used to the government being ‘the payer’ for care and health needs. However, there is a growing segment of older Australians with a capacity to pay for care and support driven by societal factors such as newfound wealth from the sale proceeds of their homes, greater superannuation, a lessening of the intent of past generations to ‘leave money for the kids’ and a desire to live as well as they can now. Most of all, they wish to defer admission to residential aged care.
Mr Ali goes on to propose a model of tiered assistance and care delivered to seniors’ communities which would provide continuous care for those with deteriorating well-being who cannot wait months, if not years, for a government-funded assisted living package.
He wrote that models of service like this are now available in Canada and northern Europe but have not been implemented until now to a considerable extent in Australia. As NurseWatch offers this service, it’s hoped ageing people in the community can access this level of premium, affordable care in the home.
NurseWatch provides aged care services in Sydney and Melbourne. For more information, connect with this service at www.nursewatch.com.au.