Hello NurseWatch Family, Community and New Clients,
Welcome to NurseWatch Healthcare. I hope this finds you and your loved ones safe and in good health. Please take a couple of minutes to read our COVID-19 information announcement.
Our purpose at NurseWatch is to care for people and allow them to be their best. It is that simple, and it is the centre of everything we do. With the recent unsettling times, NurseWatch looks into the future and towards COVID-19 (coronavirus) management and recovery.
NurseWatch wants to help you experience the joy of our holistic health care with a stronger presence on safety and wellbeing. We have taken comprehensive measures to implement guidelines as directed by the Australian Government Department of Health Guidelines.
If you are a new client we respectfully request you to follow our 5 step process:
1. Download the COVid-19 App
The Australian Government has released an app to help in contact tracing people who may have been exposed to COVID-19. The COVIDSafe app helps find close contacts of COVID-19 cases by utilising your smartphone’s Bluetooth capabilities to determine whether you have been in close physical contact with someone who has tested positive to COVID-19. COVIDSafe is completely voluntary.
2. Read and understand the Public Health Order, ‘What you Must Do Under New Coronavirus Rules’, dated 6 July 2020: https://www.health.nsw.gov.au/Infectious/diseases/Documents/easy-read-pho-directions.pdf
3. If you feel unwell, please click on the symptom checker tool link below and follow the prompts:
4. The latest Australian Government Information: As socially responsible citizens, it is important that we keep abreast of the daily updates of each respective state. The link below provides current updates.
5. Referrals: All new clients require a referral from a registered medical practitioner being a general practitioner and/or medical specialist.
*Please note: Unfortunately, as of 18 December 2020 NurseWatch will not be accepting new clients from the Northern Beaches to Mosman Area, Sydney, due to the COVID-19 situation. We will regularly update our service capability as the situation improves.
NURSEWATCH HEALTHCARE RESOURCES
All resources supplied are available in different languages, however, are defaulted to English. Please follow prompts on website to preferred language
To assist you please refer to government links below:
• Older Persons COVID-19 Support Line Phone 1800 171 866 open 8.30 am - 6.00pm weekdays (AEST) free of charge. Supported by COTA, Dementia Australia, National Seniors Australia, OPAN and the Australian Government Department of Health https://www.facebook.com/opanaus/videos/704485933707079/
• General Information: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Advice for people who are at greater risk: risk: https://www.health.gov.au/resources/collections/novel-coronavirus-2019-ncov-resources
• Understanding COVID-19: https://www.youtube.com/watch?v=BtN-goy9VOY&feature=youtu.be
• Understanding the difference between a Pandemic, Epidemic-endemic and an Outbreak: https://intermountainhealthcare.org/blogs/topics/live-well/2020/04/whats-the-difference-between-a-pandemic-an-epidemic-endemic-and-an-outbreak/
• WHO (World Health Organisation) Information: https://www.who.int/emergencies/diseases/novel-coronavirus-2019 & https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public/myth-busters
For our existing clients, your Health Concierge Clinician has been in touch to discuss your personalised healthcare journey through COVID-19, with NurseWatch practice of policy and procedure recommendations guided by the Australian Government.
As each of our client’s healthcare journey is individual, please find below information and resources.
Throughout the COVID-19 recovery phase and beyond, NurseWatch will continue to provide and manage your individual care needs, safety and wellbeing. Your holistic healthcare will continue to be provided through our premium services and LiveitUp® Model of Care.
If you require further information regarding our COVID-19 approach, please refer to Beyond Blue website and ’10 Ways to Look After Yourself’. An excellent resource.
• Beyond Blue Telephone: 1800 512 348
NURSEWATCH HEALTHCARE COMMUNITY:
For our LGBTI Community:
Positive Life NSW – Getting practical about COVID-19 and HIV:https://www.positivelife.org.au/latest-news/covid19-resources.html
• Or phone (02) 9206 2000 or 1800 063 060 for confidential counselling
ACON/naphwa/ashm/afao: Making sense of COVID-19 – LGBTIQ and HIV communities:https://www.acon.org.au/wp-content/uploads/2020/03/AFAO-NAPWHA-ASHM-Fact-Sheet-COVID-19-9-March-2020_ACON.pdf
For our Trans and gender diverse people:
TransHub – Australia’s first digital information/resource platform for trans and gender diverse people in NSW, their families, and health providers. Created by trans people, for trans people. This is their COVID-19 specific information: https://www.transhub.org.au/covid19
For our Cognitive Impairment Community:
Dementia Australia – Coronavirus – tips for people living with dementia: https://www.dementia.org.au/sites/default/files/helpsheets/DA_COVID19_Helpsheet_04_PLWD-v2.pdf
For our Community languages/CALD community:
Disability : Disability Information Helpline: 1800 643 787
Council for Intellectual Disability – Easy-read coronavirus information:https://cid.org.au/covid-19/
Australian Department of Health – information for family, carers and health workers supporting people with disability during the COVID-19 pandemic:https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/advice-for-people-at-risk-of-coronavirus-covid-19/coronavirus-covid-19-advice-for-people-with-disability
The Growing Space – COVID-19 hub: www.thegrowingspace.com.au/covid19/
For our Carers:
CarerHelp – COVID-19 information and resources for carers: factsheets and infographics with practical information, pointers, and resources. The resources discuss how to care for a person at home and hospital, as well as arranging funerals and managing grief. Pointers on using telehealth to consult with a health professional, and selecting trustworthy online information are also presented:https://www.carerhelp.com.au/tabid/6001/Default.aspx
For our Families:
Health Consumers NSW have developed a guide to support families when visiting their loved one.
Wear a mask if it is hard to maintain 1.5 metres of physical distance from others. Also wear a mask if you have symptoms and are seeking medical advice, or if you are in isolation in the same room as another person.
Video produced by the Australian Department of Health
Mask Wearing Fact Sheet:
Masks are increasingly being recommended within Australia as well as globally. In some areas they are now mandatory. But it is important to understand why many of us with trauma histories may be triggered when we are asked to wear a mask, or even when we see them. An excellent resource.
INFORMATION FOR SPECIFIC HEALTH CONDITIONS:
Cancer Council NSW – Cancer and COVID-19 hub:https://www.cancercouncil.com.au/get-support/covid-19/
Bowel Cancer Australia – COVID-19 & Bowel Cancer:https://www.bowelcanceraustralia.org/media-centre/covid-19-bowel-cancer
American Prostate Cancer Foundation: https://www.pcf.org/covid-19/
Kidney Health Australia – COVID-19 and dialysis, transplants etc:https://kidney.org.au/about-us/news/coronavirus-covid-19
COVID-19 Resources for Carers; Information for anyone caring for a person at end of life during COVID-19 pandemic – factsheets:https://www.carerhelp.com.au/tabid/6001/Default.aspx
Australian Heart Foundation – COVID-19 and heart disease, all you need to know:https://campaigns.heartfoundation.org.au/covid-19/
Australian Heart Research Institute – COVID-19 and heart health:www.hri.org.au/health/your-health/lifestyle/covid-19-and-heart-health
iCanQuit – COVID-19 and smoking FAQ:www.icanquit.com.au/reasons-to-quit/covid-19-and-tobacco-smoking-faq
IF YOU ARE THINKING OF REMOVING YOUR LOVED ONE FROM THEIR PRESENT HOME IN A RESIDENTIAL AGED CARE FACILITY
We are happy to assist. Although we highly recommend you listen to OPAN Older Person's Advocacy Network webinair before making your final decision in consultation with your loved one.
If you would like to review the slides, please click on the link below
We understand that COVID-19 has created uncertainty in aged care and that you may think it appropriate to take your loved one out of their aged care home. If you or someone you know needs assistance or is considering this, call OPAN on 1800 700 600.
NURSEWATCH HEALTHCARE CUSTOMER ENQUIRIES:
• NurseWatch Healthcare front, middle and back office staff are working in ways that support social distancing. https://www.health.gov.au/sites/default/files/documents/2020/03/coronavirus-covid-19-information-on-social-distancing.pdf. Due to the change in our working environment, we respectfully request that you are patient with your inquiries. If there is an emergency, please phone 000.
• NurseWatch Healthcare staff are working in ways to keep ourselves, colleagues, community, and clients safe. Our staff are 100% compliant with ISO 9001:2016 regulatory requirements.
If you have any questions, please do not hesitate to contact me on +61448 885 201.
On behalf of our NurseWatch Healthcare family thank you for your support.
Kate Spurway, CEO
YOU'RE ALWAYS WELCOME AT NURSEWATCH HEALTHCARE
Need to book more than once? Not a problem, you can add the same package multiple times.
Once you complete the booking form simply click add Multi Care and add as many packages as you require at different or sequential times.
A new campaign from Meaningful Ageing, the peak national body for spiritual care and ageing, highlights how important it is for aged care providers to understand the whole person as much as their clinical needs. When the campaign was released, the CEO for Meaningful Ageing Australia, Ilsa Hampton, endorsed NurseWatch as one of those providers who has a commitment to “whole of person care.”
Ms Hampton added: “We are delighted to be supporting Nurse Watch’s commitment to whole of person care, and applaud the wellbeing approach that the team brings to their work. We are looking forward to hearing the results of Nurse Watch’s new work with our popular screening tool, ConnecTo.”
CEO and founder of NurseWatch, Kate Spurway, said she’s delighted to be working with Meaningful Ageing in this important area: “NurseWatch is a customised premium care service that respects the individual and their right to determine their own continuum of care journey. We strive for our heroes to live life to its full enjoyment and choosing from our complete service of Wellness, Care and Social packages.”
See Me. Know Me. campaign
The new campaign from Meaningful Ageing is called See Me. Know Me. and it’s about empowering people to find aged care providers who are able to see beyond the grey hair and really see the person before them. Ms Hampton said it’s vital for older people and their loved ones to seek out an aged care provider who’ll get to know the person and cater for more than just their physical needs.
“People want providers who seek to know the person – with all their stories, feelings, beliefs and sense of purpose. Not only their past experiences, but their hopes, dreams and loves that connect them to life today,” she added.
”Spirituality, whether personal belief or faith-based, has been identified by the World Health Organisation as intrinsically linked to benefit quality of life. It directly leads to reduced loneliness, better mental health and resilience,” Ms Hampton added. “Spirituality is about meaning, purpose and connectedness in our lives. It may or may not have a faith expression.”
To find the right aged care provider, ask the right questions
The new campaign points out that if people are to find the right provider, they need to ask the right questions when looking for providers.
So what questions should you be asking?
The See Me. Know Me. campaign from Meaningful Ageing features a Top Ten list of questions for older people to ask when they’re looking at a provider. They recommend using these questions to find out whether the aged care provider you’re talking to is taking steps to understand and respond to each person’s needs. They say to look and see how well the provider is answering the questions and how do they react when you start asking the questions?
Here are the Top Ten questions to ask an aged care provider:
1. How will you support me to maintain connections and relationships?
2. What do you do to support a good transition?
3. How is spirituality understood here?
4. How is spirituality integrated in what you offer?
5. What opportunities will I have to reflect on my legacy?
6. How will you find out about my sources of hope?
7. How will my sources of hope be supported?
8. Who is available to be with me if I’m struggling?
9. How many different staff will be working with me?
10. Are you a member of Meaningful Ageing Australia?
About Meaningful Ageing Australia
Meaningful Ageing is the not-for-profit peak body for spiritual care and ageing, supporting organisations and groups to respond to pastoral and spiritual needs of older people, their significant others, and their carers.
Meaningful Ageing works with other organisations around a common goal of full quality of life for the older people they are serving. They create high quality, practical resources and deliver engaging education services enabling best practice pastoral and spiritual care for older people.
Meaningful Ageing advocates with government and key agencies regarding the value of spiritual care for older people in all care settings.
“Spirituality is the aspect of humanity that refers to the way individuals seek and express meaning and purpose and the way they experience their connectedness to the moment, to self, to others, to nature, and to the significant or sacred.” (Puchalski, Vitillo, Hull, & Reller, 2014)
All full references are available at https://meaningfulageing.org.au/other-resources/
• Self-reported spirituality was the strongest predictor of Adjustment to Ageing (AtA) (von Humbolt et al 2014),
• Spiritual support (both religious and nonreligious) is a vital factor in well-being and quality of life at end of life (Nichols 2013),
• Spiritual beliefs can affect the strategies people use to cope with illness (George, Koenig & McCullough, 2000; Williams & Sternthal, 2007)